LEGAL REFERENCE

Your Data. Your Control. Our Commitment.

We built hoki18 around your account security and data privacy. Every deposit through DANA, OVO, GoPay or QRIS, every game session, and every withdrawal is protected by encryption...

Data EncryptedQRIS ProtectedAccount SecurePayment SafeYour Privacy First
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hoki18 Your Data. Your Control. Our Commitment.

Privacy Policy Overview

hoki18 operates under Indonesian gaming regulations and complies with data protection standards for supported regions. We collect personal information—name, email, phone, payment details—only to verify your account, process transactions and prevent fraud. Your data is never sold to third parties. We retain account records for the duration of your membership plus seven years for regulatory compliance. Payment processors handling DANA, OVO, GoPay

and QRIS transactions follow their own privacy frameworks, which we link to in our full policy document.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Privacy Questions & Support

Email Support Contact our privacy team at [email protected] with any...
Account Settings Manage your personal details, communication preferences and data...
Data Access Request Request a copy of all personal data we...
EDITORIAL CLARITY

Privacy Standards We Follow

Encryption Standard

All data in transit and at rest uses TLS 1.3 and AES-256 encryption. Payment card details are tokenized and never...

Third-Party Audits

Our infrastructure undergoes annual security audits by independent firms. Audit reports confirm compliance with data protection benchmarks.

Access Controls

Only authorized staff can access your account data, and only when necessary for support, fraud prevention or regulatory reporting.

Breach Protocol

If unauthorized access occurs, we notify affected users within 72 hours and provide guidance on account recovery and monitoring.

Vendor Compliance

Payment processors, hosting providers and analytics partners sign data processing agreements and undergo regular security reviews.

Policy Updates

We review this policy annually and notify you of material changes via email. Your continued use means acceptance of updated...

What Sets Our Privacy Approach Apart

No Data Broker SalesWe never sell your gaming history, payment patterns or contact details to marketing firms, data brokers or third-party advertisers.
Transparent RetentionAccount data is kept for seven years post-closure for regulatory compliance. Game logs are archived after 90 days unless needed for disputes.
Indonesia-First ComplianceOur policy reflects Indonesian data protection expectations and payment processor standards for DANA, OVO, GoPay and QRIS users.
Minimal CollectionWe ask only for information required to verify identity, process payments and deliver customer support. No unnecessary data gathering.
User Deletion RightsRequest permanent account deletion and we'll remove personal data within 30 days, except records required by law or for dispute resolution.
Cookie TransparencyOur site uses session cookies for account security and analytics cookies to improve your experience. You can disable non-essential cookies anytime.
Opt-Out OptionsUnsubscribe from promotional emails, disable marketing cookies and adjust notification settings directly from your account preferences.
AT A GLANCE

How We Protect Your Account

01
Two-Factor Authentication Enable 2FA via SMS or authenticator app to add a second verification layer when you log in or initiate withdrawals from your account.
02
Session Security Your session expires after 30 minutes of inactivity. Log out manually on shared devices to prevent unauthorized access to your account.
03
Payment Verification Deposits via DANA, OVO, GoPay and QRIS are verified in real time. Withdrawals require account confirmation and are processed within 24 hours.
04
Fraud Monitoring Our system flags unusual login locations, rapid transactions and suspicious patterns. We'll contact you immediately if we detect anomalies.
05
IP Whitelisting Recognize and save trusted devices. Logins from new IP addresses trigger an extra verification step to confirm it's really you.
06
Account Recovery If you lose access, we verify your identity through email, phone and security questions before restoring your account and funds.

Privacy Policy Questions

We collect your name, email, phone number, date of birth, address and payment details to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. We also log your IP address and device information for security purposes.

Personal account data is retained for seven years after closure for regulatory compliance and dispute resolution. Game transaction logs are archived after 90 days unless needed for investigations. You can request deletion of non-essential data within 30 days of closure.

We share data only with payment processors (DANA, OVO, GoPay, QRIS providers), hosting partners and fraud-prevention vendors under strict data processing agreements. We never sell your data to advertisers, brokers or unrelated companies.

Payment details are encrypted using TLS 1.3 and tokenized so they're never stored on our servers. DANA, OVO, GoPay and QRIS transactions are processed through secure gateways that comply with PCI-DSS standards for card data security.

Yes. Email [email protected] with your account details and we'll compile all personal information we hold about you. We'll deliver it in a portable format within 14 business days at no cost.

We monitor our systems 24/7 for unauthorized access. If a breach occurs, we notify affected users within 72 hours, provide guidance on account recovery and offer complimentary credit monitoring where applicable.

You can disable non-essential cookies in your browser settings or through our cookie preference panel. Session cookies required for account security cannot be disabled, but analytics and marketing cookies are optional.